Apple:
Go to reportaproblem.apple.com. Sign in with your Apple ID and password. If you see the "Report" or "Report a Problem" button next to the item that you want to request a refund for, click it. Follow the instructions on the page to choose the reason why you want a refund and submit your request.
*Note Apple must submit your refund
Android:
On a mobile browser (like Chrome), open play.google.com/store/account.
Tap Order History.
On the order you want to return, swipe left and tap More.
Select Request a refund or Report a problem and choose the option that describes your situation.
Complete the form and note that you would like a refund.
*Note Google must submit your refund
Comments